Terms of service

By using the service you accept these terms. Provider: Asimat Al Istirad Trading Establishment (trade name: ELmuhandes).

1. Nature of the service

On-site repair at the client’s location in Riyadh. We are independent and not authorised Apple or Samsung agents. Advertised devices: iPhone series 12 through 18, and Samsung Galaxy Note plus current Galaxy S flagships. Core work is screens and batteries.

2. Warranty

• One year (12 months) on replaced batteries.
• Six months on other replaced parts.
• Covers manufacturing defects in the fitted part (for example touch failure on a replaced screen with no later impact).
• Void immediately after: a later break, liquid, clear misuse, or another workshop opening the device after our visit.

For iPhone batteries we fit batteries the iPhone recognises as a genuine Apple part. That does not mean we are an authorised reseller or that the part is supplied through Apple’s official channel.

3. Data and backups

You are responsible for a backup before repair. We do not accept liability for rare data loss during repair. We do not ask for passcodes except for a test you choose after the work.

4. Pricing and payment

• Inspection is free. Cost is stated in front of you before work starts.
• If a further fault appears, we ask your approval before continuing.
• Payment after you confirm the phone works: cash, mada, Visa, STC Pay, Apple Pay, or bank transfer.

5. Limits of liability

We are not liable for hidden board faults that appear after a screen or battery change if they stem from an earlier drop or existing internal damage. Liquid damage is never a guaranteed outcome.

6. Manufacturer warranty

Opening the device outside Apple’s or Samsung’s channel may affect any remaining manufacturer warranty. We state that before we start.

ELmuhandes is an independent workshop, not affiliated with Apple, Samsung, or any manufacturer.